After-sales Service

Partnerships with local service providers in target markets to respond to on-site maintenance, installation, and commissioning needs within 48 hours (covering major countries in the EU, Southeast Asia, the Middle East, and South America)；Arrange PUFCO engineers for cross-border on-site services (by appointment, including technical support, maintenance, and servicing).

Overseas spare parts warehouses (Europe, Southeast Asia, North America) with ready stock of common parts (filters, oil separators, bearings, motors) for delivery within 3-7 days；Standard 2-year warranty (extendable up to 10 years); free replacement of parts and repair services for non-human-induced failures during the warranty period；Lifelong supply of original certified spare parts to avoid equipment damage caused by inferior parts.

Real-time response via hotline, email, and video conference to address equipment installation, operation, and troubleshooting issues；Provide English installation manuals, operation videos, and fault code lookup systems to support customer self-maintenance.